Rewards Club Frequently Asked Questions

My card had been charged, but no wine has been delivered.

If your pack has not turned up two weeks after you card has been charged, please contact us at so we can investigate.

My shipment has arrived, but it is damaged.

If your pack arrives and it is damaged or you are unhappy with the state of it, please let us know straight away at so we can organise a replacement.

I am going to be away, can I pause my subscription?

You can pause your subscription at anytime. Just log into your members portal to make changes at your convenience. If you need any assistance, email us at

Can I can cancel my membership?

If you need to cancel your membership, simply login to stop the subscription, or contact us and we can sort it out for you.

My card has been charged, but I want to cancel my subscription.

If your card has been charged and the wine has not yet left our winery we will always do our best to accommodate your cancellation. Unfortunately, if the wine has already left our winery, we are unable to cancel you order.